Operations management / Nigel Slack, Alistair Brandon-Jones, Robert Johnston.

Includes bibliographical references and index.

TOC Brief contents Guide to 'operations in practice', examples, short cases and case studies Making the most of this book and MyOMLab Preface To the Instructor To the Student Ten steps to getting a better grade in operations management About the authors Acknowledgements Part One INTRODUCTION 1 Operations management 2 Operations performance 3 Operations strategy Part Two DESIGN 4 Process design 5 Innovation and design in services and products 6 Supply network design Supplement to Chapter 6 - Forecasting 7 Layout and flow 8 Process technology 9 People, jobs and organization Supplement to Chapter 9 - Work study Part Three DELIVER - PLANNING AND CONTROL 10 The nature of planning and control 11 Capacity management Supplement to Chapter 11 - Analytical queuing models 12 Inventory planning and control 13 Supply chain management 14 Enterprise resource planning (ERP) Supplement to Chapter 14 - Materials requirements planning (MRP) 15 Lean synchronization 16 Project management 17 Quality management Supplement to Chapter 17 - Statistical process control (SPC) Part Four IMPROVEMENT 18 Operations improvement 19 Risk management 20 Organizing for improvement Part Five CORPORATE SOCIAL RESPONSIBILITY 21 Operations and corporate social responsibility (CSR) Notes on chapters Glossary Index

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Tahur Ahmed